FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are usually processed and shipped within 1–2 business days. Delivery times may vary slightly during peak seasons (holidays, etc.).
2. Do you offer free shipping?
Yes! We offer Free Shipping on many orders (7–14 business days). Some products may have a minimum order value for free shipping. The shipping cost will be clearly shown at checkout.
3. How long does it take for my order to arrive?
Most orders arrive within 7–14 business days with standard/free shipping. If you need it faster, we recommend choosing Express Shipping (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. The item must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Once we receive and inspect the item, we will process your refund.
5. Are your clocks battery operated?
Yes. The majority of our wall clocks use 1× AA battery (not included) for quiet, sweep movement. Some models may use different battery types — this is clearly stated on each product page.
6. Do your clocks make ticking noise?
Most of our clocks feature silent sweep movement, so they run quietly without the annoying “tick-tock” sound — perfect for bedrooms, offices, and living rooms.
7. Where are your clocks made?
Our clocks are designed in-house and manufactured by trusted partners using high-quality materials. We focus on both design and reliable performance.
8. Do you ship internationally?
Currently, we only ship within the United States. We may expand internationally in the future.
9. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order in your account on our website.
10. What if my clock arrives damaged?
Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or refund as quickly as possible.
11. Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. Please contact us as soon as possible.